It’s amazing what we can learn when we are expected to conduct conversations with people who aren’t interested in speaking with us at all. My experiences interviewing victims, witnesses and suspects ...

Intelligence? Some of the most successful executives were average students. Competitiveness? Conference rooms don't need any more locker room-style pep talks. Wiliness? Bosses need to inspire trust.

January 2017. I was sitting at my desk at a TV network, intending to work, but distracted by all the noise on social media. Videos circulating the web of people at odds with each other — yelling, ...

Troy, N.Y. Margaret Anne Schedel had her notes together and her PowerPoint slides loaded on her laptop for her presentation on teaching artists to write computer code. But shortly before her session ...

Is listening a lost art? On TV news and talk shows, everyone seems to be interrupting one another. Likewise in the political arena. Listening is especially rare on social media, where people are eager ...